Shipping policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
US Shipping Rates
All orders over $150 ship free to locations in the USA. For orders below $150 shipping cost will be calculated by the carrier based on weight. Express shipping is available for an additional charge and will be calculated by the carrier based on weight. Shipping charges for your order will be calculated and displayed at checkout.
Canada Shipping Rates
Flat rate economy shipping is available on all orders to Canada for $20. Express shipping is available via UPS for an additional charge and will be calculated by the carrier based on weight. Shipping charges for your order will be calculated and displayed at checkout.
EU, EEA, and UK Shipping Rates
All orders ship via DHL to the EU, EEA, and UK for a flat rate of $30.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at info@lanadorada.com with your name and order number, and we will look into it for you.